Solarflare Creative Services LLC
Our Business Is To Make Yours Easier
Throughout the duration of our business relationship, we will acquire knowledge regarding you. Any information pertaining to proprietary processes, products, or other sensitive information shall not be sold, shared, or disclosed to any entities not explicitly identified within this contract if the information is not made public by you. You may also have access to …
In the event that you wish to have your personal data removed from our records, you must first terminate all subscriptions with us and transfer your personal domain away from our servers. Upon completion of these actions, you may submit a request via email for data removal. We will then ensure that all records pertaining …
Every project will include a communication plan which will include parties to communicate with, method of communication, as well as a minimum and/or maximum time between communication agreed upon by both you and us. During the project’s active status, this will supersede any communication requirements herein. After the project is signed completed, the communication requirements …
As part of your project, you are automatically enrolled in one mandatory email subscription. The Client Alerts newsletter, which may include updates on privacy policies, adjustments in annual fees due to cost-of-living increases, and other business matters that could affect our operations. This non sales newsletter will be issued no less than once a year, …
Prioritization of Tickets: Ticket response times are critical and will be prioritized based on severity, type, age, and time to resolution. Resolution Times: Resolution times for tickets, regardless of standard or premium support packages, are as follows: Security or Full Site Failures: Twenty-four (24) hours from confirmation of the issue. Bug/Error Reports: Three (3) business …
Support hours will be allocated on a monthly basis in accordance with the tier or hourly package purchased by you. You are permitted to borrow the full allocation of support hours from one future month and may also borrow a partial amount of hours, not exceeding the equivalent of two months’ worth of hours, to …
Support hours only roll over to the next month if you participate in a 30-minute check-in meeting that will be pulled from your available support hous. If the meeting is not attended, you will not lose previously accrued hours, but you will not keep the hours for the month missed into the next month. Bulk …
The hours available for use may be allocated for training, custom-built items billed per hour, and marketing services billed per hour. Larger feature request will be treated as a new project that must be defined and documented in a formal estimate. Clients are entitled to six free project estimates per year. Broken functions – here …
Ownership of content, defined here as videos, images, plugins, scripts, articles, and documents, notwithstanding their free or paid availability, shall remain with its original creator unless you have obtained legal ownership over said content. We maintain a strict policy against copyright infringement and do not tolerate such violations. Utilizing photos, videos, text, or any other …
To begin any print project, we will require a purpose and a target audience as well as an estimated print or release date. Details including but not limited to times, amounts, names and other textual content can be added in during revisions. Due to project sizing, we will also require you to have access to …