Every project will include a communication plan which will include parties to communicate with, method of communication, as well as a minimum and/or maximum time between communication agreed upon by both you and us. During the project’s active status, this will supersede any communication requirements herein. After the project is signed completed, the communication requirements and expectations will revert to those herein for troubleshooting, training, or other support.
We commit to maintaining consistent contact with you and expect reciprocal communication. Should there be no reply from you exceeding the maximum time listed within the communication plan during an active project, a final notice will be issued indicating that the project will be postponed until further contact is made. Upon reestablishment of contact, the firm will resume work on the project at its convenience.
Should there be an instance where we exceed the maximum time listed within the communication plan during an active project, the contact will be treated the same as a “Ticket in Distress”.