Web – Our access

We will maintain a user account for your website reserved solely for the provision of future services that you may request, troubleshooting, and system maintenance. This account cannot be deleted from subscription-based sites, but you may view our last access date at all times on the users page. 

We employ a monitoring system to update functionalities, maintain security, and ensure the continued operation of the services to which you are subscribed. While the monitoring system allows us access to both published and unpublished content on your site, we will not interfere with or engage with your content after initialization, except in instances where such content is found to be in violation of Section 5 of this agreement, or under requests within Section 6, and responsibilities under Section 4b

Occasionally, you may require additional assistance from SFC for tasks that necessitate our access to your website. Such instances will be addressed on a case-by-case basis discussed prior to SFC’s access to the website. These occurrences are infrequent and are subject to an hourly rate or other charges, which will also be communicated prior to the commencement of any services. This contract grants SFC permission to log into your website upon request in these circumstances to create, edit, or manage content according to your specifications, without the need for additional contracts beyond verbal or written confirmation of the expected billing and changes to be made on your behalf.