Support Hour allocation structure
Support hours will be allocated on a monthly basis in accordance with the tier or hourly package purchased by you. You are permitted to borrow the full allocation of support hours from one future month and may also borrow a partial amount of hours, not exceeding the equivalent of two months’ worth of hours, to […]
Support hour rollover policy
Support hours only roll over to the next month if you participate in a 30-minute check-in meeting that will be pulled from your available support hous. If the meeting is not attended, you will not lose previously accrued hours, but you will not keep the hours for the month missed into the next month. Bulk […]
Support hour usage limitations
The hours available for use may be allocated for training, custom-built items billed per hour, and marketing services billed per hour. Larger feature request will be treated as a new project that must be defined and documented in a formal estimate. Clients are entitled to six free project estimates per year. Broken functions – here […]
Copyright Ownership and Compliance
Ownership of content, defined here as videos, images, plugins, scripts, articles, and documents, notwithstanding their free or paid availability, shall remain with its original creator unless you have obtained legal ownership over said content. We maintain a strict policy against copyright infringement and do not tolerate such violations. Utilizing photos, videos, text, or any other […]
Artificial Intelligence – Generated Images and Videos
The use of AI-generated images is strictly prohibited on your website, or as a part of marketing we create. It is our position that AI-generated images may constitute the unauthorized exploitation of intellectual property and creative resources belonging to artists, as there are currently no verifiable AI image generators that exclusively utilize consented content in […]
Maintenance of Legal Pages
Your site includes several legal document templates, including but not limited to the Privacy Policy, Terms and Conditions, and Return Policy pages. These templates are provided to you as a courtesy and are intended solely as a starting point for discussion with your legal counsel or other qualified legal representative. While we strongly advise that […]
Accessibility Standards
You acknowledge your responsibility to ensure that your website is accessible to all visitors, including those with disabilities. To assist you in this endeavor, we have integrated tools designed to facilitate compliance. These tools will enable you to monitor and assess the accessibility of your website effectively. Furthermore, as part of your subscription, we offer […]
Compliance with Privacy Laws
To ensure that your website is compliant with applicable privacy laws, including the General Data Protection Regulation (GDPR), we have integrated several tools and features into your site upon launch. Additionally, you acknowledge the following obligations to maintain compliance: User Consent: You must obtain explicit consent from users before processing their personal data, ensuring that […]
Prohibition of Hate Speech
While you retain full control over the content and substance of your website, such control is subject to civil limitations during the term of this subscription. Should your site contain hate speech, use racial or other slurs, incite violence against individuals or groups, or include any similar content, we will contact you regarding the violation. […]
Prohibition of Illegal Content
You maintain full control over your content and are responsible for ensuring compliance with all local and applicable laws governing the sale of items through your website. This responsibility includes, but is not limited to: restricting product shipping to areas where the legality of a particular item is consistent; disabling shipping for specific items; labeling […]