Solarflare Creative Services LLC
Our Business Is To Make Yours Easier
Your website will comprise a combination of content that is proprietary to you, proprietary to us, proprietary to third parties, and open-source content. The domain purchased for your site, whether through our services or otherwise, shall remain the exclusive property of the client. Any individual licenses acquired, which are specifically tied to a single website, …
Should you decide to discontinue the use of our subscription services, you may request that we prepare your website for deployment on your own hosting service. This preparation, herein referred to as the “Website Exit Package,” shall include a version of your website containing all content that you own, along with any individual licenses. The …
Throughout the duration of our business relationship, we will acquire knowledge regarding you. Any information pertaining to proprietary processes, products, or other sensitive information shall not be sold, shared, or disclosed to any entities not explicitly identified within this contract if the information is not made public by you. You may also have access to …
We will maintain a user account for your website reserved solely for the provision of future services that you may request, troubleshooting, and system maintenance. This account cannot be deleted from subscription-based sites, but you may view our last access date at all times on the users page. We employ a monitoring system to update …
In the event that you wish to have your personal data removed from our records, you must first terminate all subscriptions with us and transfer your personal domain away from our servers. Upon completion of these actions, you may submit a request via email for data removal. We will then ensure that all records pertaining …
Every project will include a communication plan which will include parties to communicate with, method of communication, as well as a minimum and/or maximum time between communication agreed upon by both you and us. During the project’s active status, this will supersede any communication requirements herein. After the project is signed completed, the communication requirements …
As part of your subscription, you are automatically enrolled in three mandatory email subscriptions. The first is a Welcome Sequence, consisting of four emails, designed to facilitate a smooth transition during your initial month. The second is a Monthly Status Update regarding your site, which provides essential information about security, sales, and other pertinent statistics …
Prioritization of Tickets: Ticket response times are critical and will be prioritized based on severity, type, age, and time to resolution. Resolution Times: Resolution times for tickets, regardless of standard or premium support packages, are as follows: Security or Full Site Failures: Twenty-four (24) hours from confirmation of the issue. Bug/Error Reports: Three (3) business …
Support hours will be allocated on a monthly basis in accordance with the tier or hourly package purchased by you. You are permitted to borrow the full allocation of support hours from one future month and may also borrow a partial amount of hours, not exceeding the equivalent of two months’ worth of hours, to …
Support hours only roll over to the next month if you participate in a 30-minute check-in meeting that will be pulled from your available support hous. If the meeting is not attended, you will not lose previously accrued hours, but you will not keep the hours for the month missed into the next month. Bulk …