Due to the changes in the last few years, and laws affecting all websites that will take effect in the upcoming years, we have decided to change a few of our policies. The most impactful will be that a new contract will need to be signed for your web subscriptions every year to continue usage with us. Any changes to the contract from year to year will be posted at least 60 days in advance of the required deadline.
If your renewal falls in between the posted changes and the required deadline, you can update to the new contract, but you are not required to. This means that, because we are posting the new contract today (1/5/26), if your renewal falls before 3/5/26, it will be your choice to choose the new contract this renewal. However, if your renewals falls after 3/5/26, we will require a new contract signature to go forward.
This contract includes better definitions of service levels, limits on ticket times, and full outlines of responsibilities. This means that the contract protects you just as much as it protects us, which is why we think you will want to get on the contract as soon as possible.
How to Use This Page
This page illustrates the base contract for every project type, as well as additional sections for popular special cases. Below are 2 main sections – Web and Addendums. Here’s what each of these mean:
Web
Review this contract type if you have any kind of website with us – custom, quicksites, custodial, etc.
Addendums
Everyone should review this section. It includes addendums for special cases that may apply to you or your project.
FAQ
No, your contract will be specific to you. If you dont have a board, you won’t have the board governance addendum in your contract. If you do not do graphics projects, they will not be included, etc.
This page illustrates the base template, not every situation. You will receive a copy of your next contract no later than 60 days before your renewal. However, all sections that could be in any contract are listed below for your review.
We cannot offer legal advice on whether or not the sections are right for you, though we can clear up definitions, scope of what the contracts are covering, or reasons why we have specific sections.
You will have a minimum of 60 days before your renewal to decide if you would like to continue services with us. If you decide to move your website, you will still own all of your content and we will package the site for you to continue with another service provider.
Once you are 60 days out, or you request to move up your contract renewal to the newest version posted here, we will send you a pdf version for you to initial and sign in all the appropriate places.
Web
Introduction and Definitions
Contract Definitions
This Agreement (“Agreement”) is entered into by and between Solarflare Creative Services LLC, and [Your Company Name].
For the purposes of this Agreement:
- “SFC”, “We,” “Us,” or “Our” refers to Solarflare Creative Services LLC, its subsidiaries, affiliates, employees, agents, and assigns.
- “You”,”Your”, or “The Client” refers to [Your Company Name], its subsidiaries, affiliates, employees, agents, and assigns.
- “Print”, “marketing”, “audiovisual” refers to any project or product of a project that creates an image, video, sound, or other media that may be used for print or digital purposes.
- “Web”, “website”, refers to any project or product of a project that creates web pages, web software, templates, or other website pieces.
Contract Scope
Contract Scope: Website Service
This Agreement encompasses all new and preexisting web development projects, web stewardship services, and any other website-related subscriptions or services provided by us. This Agreement shall remain in effect for a period of one (1) calendar year from the effective date hereof or for the duration of the subscription purchased, whichever period concludes sooner. Upon the expiration of this Agreement, a new contract must be executed by you to continue subscription services.
Financial Terms
Costs not Covered
The above project will be completed to specifications for the client at the rate specified within this contract, however, some expenses needed to complete the project may be the responsibility and discretion of the client. These charges may include, but are not limited to, additional domains or hosting for websites, material costs for printing after design, theme, font or stock rights for any materials that the client deems necessary for the project completion if not within the per project quota of the designer. These will be explained ahead of project start.
Refund Eligibility and Terms
All applicable charges will be clearly outlined for each item prior to their incurrence.
Subscription or License fees – These fees encompass nonrefundable group licenses and services, as well as individual site licenses provided by third-party developers. Accordingly, you may cancel subscriptions at any time up to 48 hours prior to the renewal date; however, we do not offer refunds for any website subscription license or licensing services, regardless of whether it includes a group, single, or internal license.
Setup fees, Marketing, or Graphics fees – nonrefundable following the completion of the first milestone. Prior to reaching the first milestone, the amount refundable is the amount remaining after the hours worked and procured licenses have been deducted from the payment.
Support hours or services – nonrefundable after one month from the date of purchase, less any portion already used. Refunds requested prior to the deadlines will incur a fee based on the time from purchase: within one week of purchase – 15%, eight days to one month 50%, less any portion already used.
Please be advised that any online payment processors fees, including but not limited to those charged by Stripe or PayPal, may be nonrefundable to us even in the event a full refund is issued.
Included Services and Expenses
The subscription fee covers the following: the time to ensure the set package of software included in your site is up to date, as well as perform and store scheduled backups; the management of known security vulnerabilities to the best of our capabilities and the mitigation of spam; our efforts to ensure the included software operates as intended by the developer; contacting third party developers to address any bugs or incompatibilities that may arise; identifying suitable replacement in the event that a plugin is removed from the trusted library or becomes an issue to productivity within your website.
The subscription fee expressly excludes any form of customization. Any additional creation, upload, or customization services shall be available as add-ons and will be billed at an hourly rate.
Delayed Payment Penalties
For all subscriptions, in the event that payment is not received by the due date, a grace period of two weeks shall be granted. Following this grace period, the website will be obscured behind an “Under Construction” notice until such time as payment is received. Access to the website’s backend will be restricted solely to a payment form and/or a contact form for the purpose of updating your account information.
After two months of non-renewal, the website will cease to receive updates. If three months elapse without receipt of payment or communication regarding the account, the website will be packaged for future use and removed from the hosting account.
In the event that the website has been packaged and you choose to resume your site subscription with us, a reset fee will apply. This fee will cover the time required to restore the website to the hosting account and to ensure that all plugins are updated.
Project Initialization and Setup Requirements
Setup Requirements
To begin any print project, we will require a purpose and a target audience as well as an estimated print or release date. Details including but not limited to times, amounts, names and other textual content can be added in during revisions. Due to project sizing, we will also require you to have access to a google account (free or paid) for drive access prior to sharing drafts and revisions. If you cannot get access to a google account, we will require you to attend face-to-face meetings to review the creations.
Training Services Provided
Included training is mandatory prior to the release of new administrative logins to the client. This requirement ensures that the client is adequately prepared for content management and to mitigate potential system malfunctions or data erasure. In rare instances, additional training may be necessary that is not encompassed within the standard setup. Should such additional training be required, the client will be notified in advance, and billing arrangements, if necessary, will be discussed.
The specific content of any training is contingent upon the client’s chosen subscription options; however, it will always include access to a walkthrough course accompanied by assignments and exercises tailored to the client’s website subscription type, as well as access to a training mock website to facilitate the completion of assignments.
Access to the training platform is not restricted to a predetermined number of the client’s employees; however, it is exclusively limited to the client’s employees. In the event that access has been granted to non-employees, the client will incur a charge equivalent to the retail price of the training course for each non-employee who has accessed the course, regardless of their course completion status. Furthermore, training courses and content available on SolarflareCreative.com are prohibited from being resold or downloaded for redistribution purposes.
Acknowledgement of Impact, Presentation, and Responsibilities
Acknowledgement of Website Limitations and intended functionality
Please initial each statement:
I, the client, acknowledge and accept that:
- All content creation subsequent to the initial setup shall be your sole responsibility
- I will oversee user access and creation as necessary
- failure to actively promote my website will result in diminished visibility, and I cannot reasonably expect individuals to discover my site without such promotion.
- Neglecting to update my website on a regular basis may deter potential customers from making purchases on my site.
- Without utilizing search engine optimization (SEO) tools, my website may not achieve visibility on Google and other search engines.
- If I do not promptly communicate any issues, glitches, or other problems that may arise concerning the functionality of your website to SFC, I cannot expect such issues to be resolved.
- failure to sign into the SFC platform will preclude me from accessing 24/7 training, billing, and other resources.
- Improper utilization of the tools on the site, deviating from their intended design, may adversely affect the interaction between various tools and how users engage with the website.
- The decision to act on data reports regarding my site’s performance or to seek our advice regarding such actions rests solely with myself.
Service Provider Responsibilities
As part of the subscription service, we shall undertake the following responsibilities:
- Create and maintain seven (7) days of revolving daily backups and one (1) revolving monthly backup of your website’s content and data.*
- Provide security measures for user logins, including but not limited to password strength requirements and login attempt counters.
- Offer anti-virus and spam protection to safeguard your website and its users.
- Supply training materials in both text and video formats that are pertinent to your site’s operation and maintenance.
- Inform you of any security breaches or critical issues affecting your site.
- Educate you on general copyright principles for compliance with applicable laws.
- Provide you with media options for content enhancement and diversification.
- Inform you about sales and other analytics related to interactions with your site.
- Perform regular system updates for the performance and security of your website.
- Ensure that your website functions in accordance with the specified deliverables set forth in the service agreement.
- Provide technical support for issues related to the functionality of the website.
- Notify you of any significant changes to our service terms or privacy policies.
- Conduct periodic assessments of the website’s performance and security measures to ensure continued compliance with industry standards.
Content and Control
Copyright Ownership and Compliance
Ownership of content, defined here as videos, images, plugins, scripts, articles, and documents, notwithstanding their free or paid availability, shall remain with its original creator unless you have obtained legal ownership over said content. We maintain a strict policy against copyright infringement and do not tolerate such violations. Utilizing photos, videos, text, or any other media without proper authorization constitutes plagiarism and/or copyright infringement, which may jeopardize not only your business but also ours.
In the event that we are notified of such violations, we will initiate a review of your website and remove any infringing materials. Continued infringement may result in further actions, including, but not limited to, revocation of your hosting service without refund and denial of future contracts or subscriptions of any kind.
Should you believe that your copyright has been infringed upon by another website, we encourage you to contact the infringing party promptly. For general inquiries regarding copyright, please consult our educational materials. For specific legal instances, we recommend seeking advice from a qualified attorney.
Artificial Intelligence – Generated Images and Videos
The use of AI-generated images is strictly prohibited on your website, or as a part of marketing we create. It is our position that AI-generated images may constitute the unauthorized exploitation of intellectual property and creative resources belonging to artists, as there are currently no verifiable AI image generators that exclusively utilize consented content in their training datasets. You are required to utilize only images for which you have direct authorization from the creator, or from any reputable stock image site.
By using our services, you agree to refrain from incorporating AI-generated images on your site or projects with us. Any breach of this provision may result in the suspension or termination of services.
Any graphics that we create for any of your marketing or web purposes, or post on our site are also not to be put into any AI machine, app, or AI system for editing. Any breach of this provision may result in project termination with additional fees.
Furthermore, any AI-generated textual content used on your site must be thoroughly reviewed and verified for accuracy prior to publication to ensure compliance with content standards and to mitigate potential liability.
Maintenance of Legal Pages
Your site includes several legal document templates, including but not limited to the Privacy Policy, Terms and Conditions, and Return Policy pages. These templates are provided to you as a courtesy and are intended solely as a starting point for discussion with your legal counsel or other qualified legal representative.
While we strongly advise that all of these pages be published and accurately reflect your practices, it is your responsibility to review and comply with applicable local laws to ascertain which, if any, of these pages are legally required.
We do not warrant that the contents of these templates accurately reflect your operational procedures, and we strongly advise you to review and revise them in consultation with your legal representative prior to publication on your site. It is understood that some provisions within these documents may be specific to the hosting environment or systems utilized, and we can provide such information at no additional charge.
However, we disclaim any liability for issues arising from your publication of inaccurate legal information pertaining to your procedures or those of our organization.
Accessibility Standards
You acknowledge your responsibility to ensure that your website is accessible to all visitors, including those with disabilities. To assist you in this endeavor, we have integrated tools designed to facilitate compliance. These tools will enable you to monitor and assess the accessibility of your website effectively. Furthermore, as part of your subscription, we offer an annual accessibility review to evaluate the current status of your site and provide guidance on any necessary improvements.
It is essential to recognize that website accessibility extends beyond merely adhering to guidelines; it is about ensuring that all individuals, regardless of their abilities, can access the information and services available on your site. Everyone deserves equal access to open data, and we are committed to providing the technology and resources necessary to make this a reality. By leveraging our tools and resources, you can create an inclusive online experience that reflects your dedication to accessibility for all users
This does not require private or paid content to be accessible without privileges. It requires that accessibility practices are put into place for any user or visitor who could be granted access either through paid, activity based, or freely given privileges.
Prohibition of Hate Speech
While you retain full control over the content and substance of your website, such control is subject to civil limitations during the term of this subscription. Should your site contain hate speech, use racial or other slurs, incite violence against individuals or groups, or include any similar content, we will contact you regarding the violation. In such cases, your site will be taken down. Furthermore, you shall not be entitled to any refund for fees paid, including those for support where services that have not yet been rendered.
Support Services and Operational Hours
Ticket response times and submission process
Prioritization of Tickets: Ticket response times are critical and will be prioritized based on severity, type, age, and time to resolution.
Resolution Times: Resolution times for tickets, regardless of standard or premium support packages, are as follows:
- Security or Full Site Failures: Twenty-four (24) hours from confirmation of the issue.
- Bug/Error Reports: Three (3) business days for internal resolution or escalation to software developer.
- UI/UX Issues and Graphics Changes: Five (5) business days.
- Performance Issues: Ten (10) business days.
- Feature Requests: No predetermined resolution time; will be added to the feature request pool for future consideration and no guarantee of completion.
Tickets on Hold: The timer for a ticket will stop during the period it is designated as “on hold.” A ticket may be placed on hold for the following reasons:
- It requires external resources or information from the client or third parties;
- It is contingent upon an event outside our control;
- The client has determined the issue to be of lower priority and prefers to wait for resolution;
- The legality of the matter is in question and must be reviewed.
Tickets in Distress: A ticket is “in distress” if unresolved or lacking updates within the specified timeframe. Clients may receive compensation of up to one (1) month of premium support, not exceeding three (3) hours for each unrelated ticket in distress.
Ticket Submission: Any individual may submit tickets via designated contact forms. Changes to site operations require client approval unless categorized as feature requests, which will be pooled for future development. If a client submits an excessive number of non-emergent tickets simultaneously, those tickets will be placed on hold until a meeting can occur to discuss them as a project.
Management and Closure of Tickets:
- Ticket statistics will be available to administrators upon request.
- Duplicate tickets will be closed.
- Users may submit tickets directly through backend forms.
- Tickets will be closed after two (2) weeks of inactivity. Reopened tickets will be assigned a severity level not exceeding that of the original report
Support Hour allocation structure
Support hours will be allocated on a monthly basis in accordance with the tier or hourly package purchased by you. You are permitted to borrow the full allocation of support hours from one future month and may also borrow a partial amount of hours, not exceeding the equivalent of two months’ worth of hours, to ensure that the mandatory 30-minute check-in meeting is maintained. Additional advanced hours may be acquired as needed. Though not required for service, advanced hours are billed at a more cost effective rate.
Requests for support hours may be submitted by any individual; however, only the account manager possesses the authority to approve such requests. A list of users who are automatically approved to request support, such as board members and other designated personnel, will be established with you. You retains the right to add or remove individuals from this list at your discretion, thereby maintaining control over authorized users.
Support hour rollover policy
Support hours only roll over to the next month if you participate in a 30-minute check-in meeting that will be pulled from your available support hous. If the meeting is not attended, you will not lose previously accrued hours, but you will not keep the hours for the month missed into the next month. Bulk purchased hours, or already accumulated hours will not degrade or be removed except for in trade of services or expiration of a closed account.
Consequently, if you accumulate support hours over a period of three months, you will retain three months’ worth of hours and have the fourth month’s hours available for use during that month. If you subsequently miss the fourth month meeting, in the fifth month, you will have only the three month’s accumulated hours in addition to the added hours for the fifth month.
In the event of the client’s departure, any remaining hours may be redeemed for storage credits, special packaging credits for a different content management system (CMS), training for the new person who is receiving the packaged site, or a marketing product of equivalent value. These hours must be utilized within thirty (30) days following the termination of their relationship or contract, whichever occurs sooner; or they will be forfeited from the closed account.
Support hour usage limitations
The hours available for use may be allocated for training, custom-built items billed per hour, and marketing services billed per hour. Larger feature request will be treated as a new project that must be defined and documented in a formal estimate. Clients are entitled to six free project estimates per year.
Broken functions – here defined as not functioning as the developer designed, and does not refer to functionalities that do not meet the client’s personal expectations – do not require support hours and are covered under standard support.
Service hour usage and scheduling is a collaboration between the client and SFC, and may not be guaranteed during requested periods, especially high demand or emergent periods. Additionally, any late meeting requests requiring scheduling outside of normal operating hours will incur charges at a rate of one and one-half (1.5) hours for each hour spent addressing them. This provision does not apply to emergencies, such as a malfunctioning site or function during a launch occurring outside of operating hours. While we recommend conducting thorough testing of new functionalities and releases prior to public launch, we acknowledge that unforeseen issues arise and will address such matters promptly under standard support.
Ownership
Site license ownership
Your website will comprise a combination of content that is proprietary to you, proprietary to us, proprietary to third parties, and open-source content. The domain purchased for your site, whether through our services or otherwise, shall remain the exclusive property of the client. Any individual licenses acquired, which are specifically tied to a single website, shall remain the client’s property and may be utilized post-purchase, irrespective of the client’s status with us until the expiration of the associated third-party subscription. However, group licenses or licenses we acquired in bulk at a discounted rate shall only be accessible for use on your site while you are an active client in good standing. For any plugins or scripts developed by us for installation on your website, we shall retain full ownership of said plugins. Such plugins will be installed on your site with the understanding that you are granted the right to use the plugins or scripts solely while you maintain your status as a client in good standing with us. Should your client status lapse, group or SFC based licenses will be revoked and cannot be transferred in the event that your site subscription is cancelled.
Subscription cancellation
Should you decide to discontinue the use of our subscription services, you may request that we prepare your website for deployment on your own hosting service. This preparation, herein referred to as the “Website Exit Package,” shall include a version of your website containing all content that you own, along with any individual licenses. The package will also provide instructions for you or your designated developer on how to deploy your site.
Any group licenses or plugins that are proprietary to SFC will be deactivated and/or removed from the Website Exit Package. Consequently, unless you elect to procure your own licenses for each of these plugins, the functionality of the site may be diminished, as the licenses facilitate the operation of specific features. You will receive a comprehensive list of licenses that will remain and/or need to be replaced to ensure that your site operates with the same functionality as it does on our servers as part of your Website Exit Package.
We guarantee that all content that is your property will be included in the Website Exit Package; however, we do not guarantee the retention of any functions associated with any third party licenses or inactive proprietary licenses after it leaves our servers.
We will package the website, but the responsibility of to transfer and set up the website on the new system will be assumed by the service provider assuming our role.
The Website Exit Package will be maintained in our system for no more than thirty (30) days after the discontinuation, and stored for no more than six (6) months to facilitate a smooth transition to the service provider assuming our role. You may request that the content and account be deleted prior to that date. See Section 8(c).
Check section 6C for support hour details prior to account termination.
Privacy
Non Disclosure
Throughout the duration of our business relationship, we will acquire knowledge regarding you. Any information pertaining to proprietary processes, products, or other sensitive information shall not be sold, shared, or disclosed to any entities not explicitly identified within this contract if the information is not made public by you.
You may also have access to our proprietary processes, products, or other sensitive information. This proprietary property may be offered to you as a part of our services, or through our workflow on your projects. Regardless of origin, our proprietary process is not to be shared, sold, or disclosed to any entities not explicitly identified within this contract if the information is not made public by us.
Our access
We will maintain a user account for your website reserved solely for the provision of future services that you may request, troubleshooting, and system maintenance. This account cannot be deleted from subscription-based sites, but you may view our last access date at all times on the users page.
We employ a monitoring system to update functionalities, maintain security, and ensure the continued operation of the services to which you are subscribed. While the monitoring system allows us access to both published and unpublished content on your site, we will not interfere with or engage with your content after initialization, except in instances where such content is found to be in violation of Section 5 of this agreement, or under requests within Section 6, and responsibilities under Section 4b
Occasionally, you may require additional assistance from SFC for tasks that necessitate our access to your website. Such instances will be addressed on a case-by-case basis discussed prior to SFC’s access to the website. These occurrences are infrequent and are subject to an hourly rate or other charges, which will also be communicated prior to the commencement of any services. This contract grants SFC permission to log into your website upon request in these circumstances to create, edit, or manage content according to your specifications, without the need for additional contracts beyond verbal or written confirmation of the expected billing and changes to be made on your behalf.
Data Removal
In the event that you wish to have your personal data removed from our records, you must first terminate all subscriptions with us and transfer your personal domain away from our servers. Upon completion of these actions, you may submit a request via email for data removal. We will then ensure that all records pertaining to your payment information, subscription details, and newsletter subscriptions are deleted from our systems.
Please be advised that you retain the right to access, rectify, or request the deletion of your personal data at any time. Upon your request, we will provide you with confirmation of the actions taken regarding your personal data.
Contact
General Contact
Every project will include a communication plan which will include parties to communicate with, method of communication, as well as a minimum and/or maximum time between communication agreed upon by both you and us. During the project’s active status, this will supersede any communication requirements herein. After the project is signed completed, the communication requirements and expectations will revert to those herein for troubleshooting, training, or other support.
We commit to maintaining consistent contact with you and expect reciprocal communication. Should there be no reply from you exceeding the maximum time listed within the communication plan during an active project, a final notice will be issued indicating that the project will be postponed until further contact is made. Upon reestablishment of contact, the firm will resume work on the project at its convenience.
Should there be an instance where we exceed the maximum time listed within the communication plan during an active project, the contact will be treated the same as a “Ticket in Distress”.
Email Subscriptions
As part of your subscription, you are automatically enrolled in three mandatory email subscriptions. The first is a Welcome Sequence, consisting of four emails, designed to facilitate a smooth transition during your initial month. The second is a Monthly Status Update regarding your site, which provides essential information about security, sales, and other pertinent statistics and cannot be unsubscribed from. The third is a Client Alerts newsletter, which may include updates on privacy policies, adjustments in annual fees due to cost-of-living increases, and other business matters that could affect our operations. This non sales newsletter will be issued no less than once a year, but no more than quarterly and is mandatory for all customers. An optional sales newsletter is also available, which you may subscribe to or unsubscribe from at your discretion.
Addendums
NonProfits or Board Governanace
Nonprofits must maintain the IRS Determination Letter, state tax exemption certificate, or charitable registration status on file to access nonprofit benefits. These benefits may change without notice and are not guaranteed after being withdrawn (e.g., free licenses or additional hours).
To facilitate effective communication and operations, the client is required to meet with us at least as often as their board convenes. These meetings will be covered under non profit benefits if their entire scope is reviewing issues brought before the board. If there is a technology or relevant committee, it is recommended for at least one member to maintain direct contact with us or participate in client meetings.
Additionally, it is the client’s responsibility to ensure the website operates in accordance with their bylaws and to contact us regarding any access or operational issues. Following new elections, individuals in new positions must complete the walkthrough course to obtain their administrative credentials, in accordance with our standard administrative access policies.
New Project
Contact
Effective design necessitates ongoing communication with clients, which includes mandatory face-to-face meetings that may be conducted via web meetings. We commit to maintaining consistent contact with you and expect reciprocal communication. If there is no contact about a required decision from the primary client for one week, a notice will be issued indicating that the project will be postponed until further contact is made. Upon reestablishment of contact, the firm will revisit the timeline with the client and reset it as needed.
Contract revisions
The project timeline outlined above is understood to be the best case, and if revisions or materials are given from us early, we understand that schedules may not be able to change and your return date may have to stick to the original. However,
The project estimates outlined above shall remain immutable unless a meeting is convened, during which a revision is completed, mutually agreed upon, and duly executed by both parties through signatures. This provision encompasses any additions to the project scope, modifications to the timeline, and any other alterations to the contract.
Required Materials
To ensure a successful setup, the provision of various materials from your business is required, including but not limited to branding and marketing materials, pricing for your products, and other pertinent details necessary for populating the website. You are obligated to present all materials specified on the provided list during your setup meeting. To facilitate timely completion of the project, we allocate dedicated time specifically for this purpose. Failure to provide the required materials in a timely manner may result in the inability to guarantee the completion date or the one-week timeline.
The list of required materials corresponding to each subscription type is detailed in the Materials Agreement, which enumerates all items that we will upload or create on the website during the setup process. If all necessary materials are submitted at the time of the setup meeting, we guarantee that your site subscription will be established and functional with your content within one week of the setup meeting date. During the setup meeting, we will review your materials and complete the Materials Agreement, which will allow you to authorize the continuation of the project based on the materials provided and/or to exclude any items your company may not currently possess, including but not limited to logos, taglines, bios, products, or events.
Barter Agreement
Solarflare Creative Services LLC has agreed to exchange the products and services listed in the contract () valued at () with COMPANY NAME HERE for the time, products, and/or services listed below within the terms of fulfillment.
Hourly Compensation
Monthly hours will be paid at:
work: 15.00/hour
When hours are completed, please send the list of hours and tasks completed through email. Once approved, the total will be paid as Solar Credits on the site, and can be used towards any item in the store. You will also be able to accumulate hours that roll over to other months, or simply complete the hours as needed.
Product or Service Exchange
The items listed below will fulfill the list percentage or amount
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Terms of Fulfillment
The full payment for your project, which may include the agreed upon items above to offset the cash cost, must be transferred or completed by (DATE). In the case that it is not completed and/or transferred to Solarflare Creative before or on that date, the balance of the project is due according to the milestones and remaining due